“Be the Difference”
If you've ever visited our website or talked to us, chances are you’ve encountered this slogan. Providing that difference is something we’ve always strived for. Ever since 1971 when Chap first opened the doors to our agency, he always had that goal in mind. So, what does being the difference actually look like to us?
1. To Treat Clients like Family
You’ve heard us say this once and we’ll say it again. When you come on board with us, we consider you family. Family values are what it’s all about at the end of the day. Not just any type of values however, but small town family values with bigger city capabilities…the best of both worlds if you ask us.
2. To Provide the Best Customer Service
Back in 1971, it was all about the customer, and that remains true for us in 2020. While other companies have strayed away from exceptional customer service, know that we haven’t and don’t have any plans to! Our commitment to excellent and personalized care starts with your very first phone call. For so many other companies, the first connection you make is with some automated robot. When you call Arnold Insurance, however, you’ll always have that human connection and you’ll always have access to an actual person...at all levels of the company.
3. To Stay In-Touch
More often than not, we hear the complaint that many people only talk with their agent at renewal time or when they have a claim. Part of the difference in working with Arnold Insurance is our belief that your agent should be looking out for you throughout the year. No, we won’t be blowing up your phone every day or even every week, but we love to check-in and see how things are going for you, your family and business. We want to keep up with what is happening in your life so we can suggest appropriate changes in coverage with certain life events.
4. To be an Agency that Cares
When you join our family, know that you are cared for. If you need us, we’re only a phone call away - especially in cases of emergencies. We know that they rarely happen at convenient times and we are there for you when they do – whatever hour of the day or night that may be. You can count on us!
Do you have questions along your insurance journey? Call us up and ask away! Even if it’s a long list, we’re happy to get you some answers. Our goal is to always make sure you’re comfortable and confident with your insurance, so that you can get you back to doing life - not worrying if you’re properly covered. With Arnold Insurance on your side, you can rest easy.
5. To Provide the Best Coverage for Your Needs
Each person, family and business is very different from the next, and for that, you will need specific coverage for your situation. We work with a variety of insurance providers to offer greater flexibility in coverage and costs. Call your Insurance Executive if you ever need to make any changes to your plan. We research all the alternatives and find the right fit to match your specific situation. We understand that life changes almost daily...and your insurance provider should be flexible enough to bring options to the table that meet your needs.
All of these things and more make a difference to us...because we’ve learned that they make a difference for you. At the end of the day, I guess we’re a little old-fashioned in that regard. We’ve grown a lot since Chap started the business...but deep down, we want him to be proud of what we’ve accomplished. After all...it’s more than a company name on the door - it’s a family name. And to us, that means something.
If you want to learn a little more about our story and what we stand for as an organization, check out our eBook “Be The Difference” (we think it’s pretty cool, although we could be biased.)
