Chap Arnold opened the doors of Arnold Insurance in 1971 with one goal in mind:
He wanted to create an insurance agency that views each client like family and not just an insurance policy.
Flash-forward more than 50 years and that fundamental goal remains the foundation of our core values. Arnold Insurance has a long history of innovation and dedication to our clients.
One that continues to this day.
Chap Arnold Insurance set out to be different from the beginning. Part of the commitment to treating clients like family revolved around three fundamental principles from the top down within the Chap Insurance family.
Over the years, those guiding principles haven’t waned. The commitment has only grown stronger – even as Arnold Insurance has grown to be a force for the communities we serve.
Chap Arnold didn’t want to be the type of distant family that only reached out and connected once a year for the holidays. Instead, he wanted to create a sense of connection with his clients. This involves reaching out multiple times throughout the year. By checking in just to see how you’re doing, we can find out if you’ve experienced major life changes. This includes things like:
Not only are these things that make a difference in your world, but they also impact your insurance needs. The more we’re on top of these changes in your life, the better we can help you keep your insurance coverage up to date. More importantly, by reaching out and connecting throughout the year, we’re letting you know that we’re here for you when you need us.
In the early days of Chap Arnold Insurance, Chap started a quarterly newsletter, named Straight Talk. He believed this provided the perfect medium through which he could bring information to clients that would help them make informed decisions about their insurance needs. After all, our insurance clients are dedicated to protecting the people they love and the businesses they’ve worked so hard to create. This newsletter was a tool to assist them in that effort.
Today, Straight Talk has evolved. It is no longer a quarterly newsletter but has become our blog. Straight Talk reborn! Not only does it continue to offer useful information and entertainment for readers, but it serves as a great resource you can turn to whenever you have questions you’re not ready to ask one of our helpful agents. Because the blog is available throughout the year, and frequently updated with new information and resources, you can continue to visit whenever questions or concerns arise.
Service is important to Chap Arnold and the entire Arnold Insurance family. This goes beyond offering access to information, being there to answer your questions, and refusing to create policies that don’t work for your situation and need just to sell you insurance. Instead, we work with you to identify your needs, whether for personal insurance or business insurance and then create a plan that works within your risk tolerances and budget to create a policy that meets your needs. It all comes down to what is best for you at Arnold Insurance.
Service at Arnold Insurance also extends to our commitment to provide superb customer service at every turn. You wouldn’t want your family to feel left out in the cold and unappreciated. Since we view you as family, we don’t want you to feel that way either. We are dedicated to providing exceptional customer service whether you’re asking questions, following up, or filing a claim.
We understand that most people are not having a great day when they have to file a claim. The last thing you need is added stress when dealing with your insurance company. We get it. Our mission is to make the process as painless as possible for you so you can begin picking up the pieces and starting over.
Whether you’ve had a house fire, a weather-related event, an auto accident, or any number of other possible disasters, finding a new normal, as quickly as possible, is paramount. Our team will work hard to smooth the way for you whenever and wherever it is within our abilities to do so.
Chap Arnold started out in a small town in southeastern Missouri, Scott City. Today, we have many more locations, including locations in the following cities:
While not all of the towns we serve are still small, Arnold Insurance continues to hold true to our small-town roots and values. We invest in our communities. We’re involved in our communities. We live to serve the people who call our community home. We do all of this while offering big city amenities and options when it comes to insurance products, including a full line of insurance offerings, that includes:
Because Arnold Insurance is an independent insurance agency, we have access to all the big names in the insurance business, meaning we can offer a huge selection of insurance products without the limitation that single company agencies experience. It means we can create truly customizable insurance policies that meet your needs.
For more than five decades, Chap Arnold Insurance has helped people, like you, get the right insurance products to meet their needs, even as their needs evolve over time. Contact us today to learn more about the personal and commercial insurance products we offer and see for yourself what a difference our customer service can make for your overall insurance experience.